I've been meaning to put this on for a while...
I had an accident late last summer requiring the car to be repaired by my insurance company.
All seemed well, the accident happened Sunday afternoon and the car was collected first thing on Monday morning.
This is where it all started, and there will be another post shortly on the bodyshop's performance too.
From my personal experience, I can honestly say that Admiral have to be the worst company I have ever dealt with.
Basically, Admiral's customer service is appalling.
I had to constantly chase them to find out what was happening with the the claim and wasn't called back when I was told I would be.
My case handler changed 3 times (from memory).
They employed an independent engineer to inspect my car a second time after I rejected it, who told me under no uncertain terms that he was the expert when I disagreed with his assessment of the car.
I had to chase Admiral for over £300.00 that I had to personally spend to still put the car right after I finally picked it up.
It wasn't until I started threatening them with legal action that they paid me the money they owed me, and a small amount to make me go away as I was also fighting to get the car repaired properly. I only stopped as the whole saga was upsetting my girlfriend.
I still don't know who is to blame for the accident, although I was told at the end of November that they would have an answer that week.
That last phone call in November was also prompted by the discovery of water in the passenger footwell which wasn't present before the repairs.
They did tell me to get a quote and they would see if they could authorise repairs as they could understand why I didn't want to use their authorised repairers.
To be fair, I haven't bothered with this as my girlfriend doesn't want the grief caused by trying to deal with Admiral again to get it put right.
So there you are, Admiral were the cheapest insurance company I found and it shows - they use c*ap bodyshops and the don't know what customer service is. Even when complaining, they don't seem to care.
To summarise, I now have a leaking car which now blatantly looks like it's been in an accident; I spent far too much time writing letters, making phone calls, taking time off work, getting stressed, etc.; I still don't know who is to blame for the accident.
It happens time after time, you give your money to a corporate giant, who like so many other big companies survives by f :BEEP: ing the people who got them there in the first place.
If any Admiral employess are reading this, then please pass this onto your customer service/complaints department and I would be happy to talk to someone about it.
Cheers,
Nick
I had an accident late last summer requiring the car to be repaired by my insurance company.
All seemed well, the accident happened Sunday afternoon and the car was collected first thing on Monday morning.
This is where it all started, and there will be another post shortly on the bodyshop's performance too.
From my personal experience, I can honestly say that Admiral have to be the worst company I have ever dealt with.
Basically, Admiral's customer service is appalling.
I had to constantly chase them to find out what was happening with the the claim and wasn't called back when I was told I would be.
My case handler changed 3 times (from memory).
They employed an independent engineer to inspect my car a second time after I rejected it, who told me under no uncertain terms that he was the expert when I disagreed with his assessment of the car.
I had to chase Admiral for over £300.00 that I had to personally spend to still put the car right after I finally picked it up.
It wasn't until I started threatening them with legal action that they paid me the money they owed me, and a small amount to make me go away as I was also fighting to get the car repaired properly. I only stopped as the whole saga was upsetting my girlfriend.
I still don't know who is to blame for the accident, although I was told at the end of November that they would have an answer that week.
That last phone call in November was also prompted by the discovery of water in the passenger footwell which wasn't present before the repairs.
They did tell me to get a quote and they would see if they could authorise repairs as they could understand why I didn't want to use their authorised repairers.
To be fair, I haven't bothered with this as my girlfriend doesn't want the grief caused by trying to deal with Admiral again to get it put right.
So there you are, Admiral were the cheapest insurance company I found and it shows - they use c*ap bodyshops and the don't know what customer service is. Even when complaining, they don't seem to care.
To summarise, I now have a leaking car which now blatantly looks like it's been in an accident; I spent far too much time writing letters, making phone calls, taking time off work, getting stressed, etc.; I still don't know who is to blame for the accident.
It happens time after time, you give your money to a corporate giant, who like so many other big companies survives by f :BEEP: ing the people who got them there in the first place.
If any Admiral employess are reading this, then please pass this onto your customer service/complaints department and I would be happy to talk to someone about it.
Cheers,
Nick
