[FrankSpencer]

Hi, my Galaxy's engine (petrol 1.6 turbo 2011) burned out. Apparently, there was a faulty coolant sensor. They never contacted us and the engine burned out.
In the Ford garage they told us that Ford would pay for the replacement of the engine.
This was on the 7th of August. Since then the car has been waiting in their garage in Macclesfield for 104 days and they haven't done anything.

I am paying insurance, taxes and everything and still have to take public transport having my car parked in their garage. They simply haven't even contacted me!

Has anybody experience about this? Any idea? I am desperate!

Thank you!

 

[Luke_Jones]

Hi, Frank.

I was after a Petrol Galaxy for London (ULEZ) but was recommended to avoid petrol ford cars as the beast of the apocalypse.
Sorry to hear that you were lured into it. It looks obvious that they are not interested in spending money with you now. Ford has a poor costumer service.
Try to put pressure on the garage. They should supply are courtesy car or something, I guess.

 

[FrankSpencer]

I haven't stop calling the garage. But they say they had their hands tied as they have nothing to do until Ford sends them the new engine.

It really sucks

 

[Luke_Jones]

I see.

It does...
I am lucky I never bought that petrol Galaxy

And glad Ford doesn't owe me anything