Funny you should say that. In work yesterday someone on the helpdesk took a call about someones printer attached to their laptop - and just assigned it over to us on 3rd line. No other info. we were just supposed to guess the finer details like the laptop ID from the thousands it could have been and magically fix it (even though we dont officially support them anyway). Cause I was monitoring the call stack assigned to us it got sent back quite sharpish with my usual wit and charm :}totalguy said:could be a few things im guessing its a mk3 but you must give as much information as possible when posting otherwise its like saying "my printer is broke how do i fix it".