Latest in this saga.
After waiting for said `patch` for 5 weeks I rang them and was given the `two weeks` story again. I complained and told them to ring Ford Technical for some answers. They did so and came back with the story that the latest software update was available for them to download now afterall. I booked in the car and they had it all afternoon. I had to ring them at 5.20pm and was told the following.
The software patch had been put on but the car still had the diesel knock so they had contacted Ford. They told the dealer that they were happy that the original fault had been cured and they were aware of the consequential diesel knock but were not prepared to look at the problem unless sufficient complaints were received by Ford dealerships from disgruntled customers
Apparently the `fix` they did was to increase the fuel pressure at lower revs to cure the `misfire` resulting in the diesel knock. This is apparently why they needed the new injectors/pipework?
I have complained to Ford Customer Relation Centre in writing and they are looking into it. I have also involved the finance company who have put it in the hands of a comlaints officer who has been chasing things but has got the same story as me so it is with Ford now awaiting their investigations. Apparently their first call to Ford Technical resulted in them being told to "talk to the dealer" so I fear a game of ping pong.
After looking on a consumer website about it it says to complain to the finance company not the dealer though so I am a little confused. The finance company seem to be helping and have mentioned about why I never took the car back to the supplying garage. I didn`t cos it was under manufacturers warranty so went to Ford. Obviously if I had known at the outset that this was the end result after over a year I would of returned the vehicle or something.
Has anyone else had this or know anyone with these issues? It is an 05 plate tdci 130.